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Pangutana is the multi-tenant SaaS platform that helps businesses receive, assign, track, and convert inquiries with automated ownership, duplicate checking, and overdue follow-up reminders.
Pangutana is designed around three essential promises: receive every inquiry, ensure someone is responsible, and follow up until a clear outcome is achieved.
Captures inbound requests via customizable public website forms, manual staff entry, email, SMS, or connected messaging channels.
Validates input fields, checks potential duplicate inquiries, creates unique Inquiry ID (e.g. #INQ-1042), and links customer records.
Direct manual assignment or automatic round-robin rule dispatch based on category, priority, and staff workload balance.
Record staff responses, log private internal collaboration notes, and seamlessly transition status to Contacted.
Understand customer requirements, upload document attachments, generate price quotations, or schedule a booking/service visit.
Schedule exact follow-up dates & times. Track pending decisions with automated escalations to business managers if overdue.
Every inquiry terminates in a definite state with full audit logging: Converted to sales, Pending decisions, or Closed with verified loss reasons.
Built to help growing businesses capture, assign, follow up, and convert customer requests without friction or lost opportunities.
Capture inbound leads automatically from public web forms, email inboxes, WhatsApp, and manual phone entries into a single centralized queue.
Identifies matching phone numbers, corporate domains, and client names across channels. Merge duplicate tickets with one click to prevent crossed wires.
Ensure every inquiry has an accountable owner. Distribute tickets evenly based on active workload and reassign quickly when agents are away.
Never let quotes expire. Schedule reminder dates, track SLA countdowns, and alert managers automatically when follow-ups are overdue.
Move leads through custom stages tailored to your business: from New to Contacted, Quotation Sent, Follow-up, and Converted or Closed.
Track conversion velocity, analyze common loss reasons, and export complete customer inquiry histories to CSV or Excel with full compliance.
All plans include 14 days of full feature access with no credit card required.
Ideal for small businesses and single branch operations handling early inquiries.
Designed for growing companies requiring team collaboration and follow-up tracking.
Enterprise multi-tenant power, custom fields, and unmetered capacity.
Actionable strategies, AI innovations, and best practices for scaling customer support without losing empathy.
"Pangutana completely transformed our inquiry backlog. Our logistics team went from losing track of quotations to converting 64% of inbound price requests under 24 hours."
"The duplicate detection and automated manager escalation features alone paid for our annual subscription. No more dropped customer inquiries or overlapping agent calls."
"Pangutana built a system that lets us customize inquiry stages specifically for real estate viewings and booking deposits. Our closing velocity doubled in 2 months."
Whether you're exploring subscription plans, custom industry fields, or need a technical walkthrough, our team responds in under 15 minutes.
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